Patient Bill of Rights
At Mount St, Mary’s our Quality Management Office serves as the liaison between you, your family and the hospital. We want to help with your concerns and when possible, to make difficult situations a little easier. The patient advocate can also help you with Advanced Directives and a Health Care Proxy. The Quality Management Office can be reached at (716) 298–2002 or 297-4800.
As a patient in a hospital in New York State, you have the right, with law, to:
- Understand and use these rights. If for any reason you do not understand the hospital must provide assistance, including an interpreter.
- Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, or source of payment.
- Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
- Receive emergency care if you need it.
- Be informed of the name and position of the doctor who will be in charge of your care in the hospital.
- Know the names, positions, and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.
- A no smoking room.
- Receive complete information about your diagnosis, treatment and prognosis.
- Receive all the information you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
- Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like the additional information, please ask for a copy of the pamphlet "Do Not Resuscitate Orders-A Guide for Patients and Families."
- Refuse treatment and be told what effects this may have on your health.
- Refuse to take part in research, in deciding whether or not to participate you have the right to a full explanation.
- Privacy while in the hospital and confidentiality of all information and records regarding your care.
- Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.
a. Have a family member or representative of your choice and your own physician notified
promptly of your admission to the hospital. The information will be obtained by the
admitting nurse and a telephone call will be placed to the identified person.
(Notification will be made as soon as can be reasonably expected).
- Review your medical record without charge and obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
- Receive an itemized bill and explanation of all charges.
- Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, a written response. If you are not satisfied with the hospital's response, you can complain to the New York State Health Department. The hospital must provide you with the Health Department telephone number.
- Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.
a. Have the right to choose a visitor who may visit you including, but not limited to, a
spouse, a domestic partner (including same-sex domestic partner), another family
member, or a friend, and your right to withdraw or deny such choice at any time. You
also have the right to an identified support person who can make visitation decisions
should you become incapacitated. (See Visitor Policy).
- Make known your wishes in regard to anatomical gifts. You may document your wishes in your health care proxy or on a donor card, available from the hospital.
Domestic Violence-Victims Rights (effective 1/95)
Information, medical help and ways to safety are provided by NYSDOH Hotline:
Family and Children's Services, Passage Program: (716) 285-6984
Child Protective Services: 1-800-342-3720